CASCADE PROPERTY MANAGEMENT
JOB DESCRIPTION FOR FRONT DESK AGENT/RESERVATIONIST

JOB TITLE: Front Desk Clerk/Reservationist

SUPERVISOR: Owner; Property Manager; Office Manager

JOB SUMMARY:
To assist in maintaining an organized, efficient and professional office environment. To provide staff support in the form of clerical and related office services. To provide services to customers over the phone and in person. To make and process reservations for guests.

DUTIES AND RESPONSIBILITIES:
1. Provide information regarding services and rental availabilities to current and prospective customers and clients over the phone and in person.
2. Coordinate vendor and contractor services as directed by supervisor.
3. Make reservations for vacation rentals.
4. Process reservations, including sending reservation and confirmation letters and running credit card charges.
5. Perform all levels of customer service with owners, guests and vendors including check-ins, check-outs and helping people with problems as well as providing concierge services to guests.
6. Collect funds for rent, tax, fees, etc from customers.
7. Responsible for inspections of housekeeping and maintenance.
8. Set up and prepare homes in advance of rental check-ins.
9. Take inventory of homes and deliver supplies to homes.
10. Pick up and distribute mail daily.
11. Take prepared bank deposits to bank daily. Balance petty cash daily.
12. Maintain files.
13. Perform errands and special projects as requested by supervisor.
14. Observe established policies and procedures.
15. Perform other job duties including but not limited to housekeeping, grounds and hot tub maintenance or other property management functions as requested by supervisor.
16. Be available for on-call emergency phone calls.

INTER-RELATIONSHIPS:
Contact with all levels of personnel within company, temporary help, owners, clients, customers, vacation rental guests, tenants, vendors and contractors.

WORKING CONDITIONS:
1. Full-time.
2. Requires some weekends, holidays and occasional evenings.
3. Requires some travel for professional seminars. (Generally in Oregon and 1 or 2 times a year.)
4. Requires use of personal car to perform some job duties including travel to Brightwood, Welches, Zig Zag, Rhododendron & Government Camp.

SKILLS AND EDUCATIONAL REQUIREMENTS:
1. Ability to communicate effectively both verbally and in writing. Possess basic math skills.
2. Basic computer skills and understanding of Windows systems for PC computers, including Microsoft Office programs and knowledge of Internet operations.
3. High school diploma.
4. Minimum of one-year experience in an office environment and/or the tourism industry. Previous experience in property management and/or reservations a plus.
5. Familiar with the Mt Hood area including recreational opportunities.
6. Ability to perform a variety of tasks often on short notice.
7. Ability to handle a fast-paced, varied and busy work environment.
8. Ability to work alone and to be self-motivated and organized.
9. Positive teamwork attitude.

COMPANY STANDARDS:
1. All company information including but not limited to records, data, procedures and operations as well as any information, data and records pertaining to temporary help, owners, clients, customers, vacation rental guests, tenants, vendors, contractors and all employees will be kept strictly confidential during the entire period of employment as well as after termination of employment.
2. The highest standards of accuracy will be maintained in all data recorded and work performed.
3. All temporary help, owners, clients, customers, vacation rental guests, tenants, vendors and contractors and any other person contacted on the telephone or in person will be treated in a friendly, personable and professional manner.
4. Neat and well-maintained attire, hair and appearance to be maintained at all times. Uniform and dress code in accordance with personnel policies to be maintained at all times.